Athelon Health Inc. values your privacy. This policy explains what information we collect, how we collect it, how we use it, when we share it, and the choices you have. If you have questions about privacy, AI Companion, or your account data, contact support@athelon.co.

Information We Collect

We collect information you provide directly, including your account details, profile information, household and caregiver relationships, health logs, messages, reminder content, uploaded images, and any information you add while using the app. We also collect technical and usage data such as device identifiers, app events, crash data, IP address, and diagnostic information needed to operate and secure the service.

How We Collect Information

We collect information when you create an account, sign in, complete your profile, connect family or caregiver relationships, enter health data, upload files, send messages, use AI Companion, and use device permissions such as microphone, notifications, camera, or photo library. We also collect information automatically through app and website usage logs, analytics, and service security monitoring.

How We Use Information

We use information to provide the Athelon service, personalize your care experience, save and display your health records, support family and caregiver workflows, deliver reminders and messages, respond to support requests, maintain account security, improve product quality, comply with legal obligations, and investigate fraud or abuse.

AI Companion And Third-Party AI Processing

If you choose to use AI Companion and provide the required in-app consent, Athelon sends the information needed to answer your request to OpenAI, our third-party AI service provider. Depending on the feature you use, this may include your prompts and conversation text, selected health logs and metrics, profile details, household or caregiver context, uploaded images, and microphone audio or transcripts when you use live voice features.

We use this information to generate AI responses, summaries, charts, follow-up guidance, and requested actions inside the app. We do not send this information to OpenAI for AI Companion use until you agree in the app. We require service providers that process this data for us to protect it with safeguards appropriate to the data and the services they perform.

When We Share Information

We share information with service providers that help us operate the app, including cloud hosting, analytics, customer support, payment processing where applicable, notifications, and OpenAI for AI Companion processing after user consent. We may also share information when required by law, to protect users or the public, or as part of a merger, acquisition, financing, or sale of assets.

Permissions

The app requests access only when a feature needs it. For example, microphone access is used for live voice, camera and photo access are used for uploads, and notification access is used for reminders and alerts. You can decline permissions, although some features may not function fully without them.

Data Retention And Deletion

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. The app includes an account deletion flow that lets you initiate permanent deletion of your account. When account deletion is completed, we remove or de-identify data according to our retention and legal obligations.

Your Choices

You can review and update parts of your account information in the app, choose whether to use AI Companion, decide whether to grant optional permissions, and contact us regarding privacy rights or account deletion requests.

Contact

Athelon Health Inc., 10845 Griffith Peak Dr #2, Las Vegas, NV 89135. For privacy, support, or data questions, email support@athelon.co.

Privacy Policy